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We are always looking to improve our services, so your suggestions are always welcome. If you want to make any comments or a complaint please contact the practice manager or reception supervisor who will be able to assist you.

The Patient Participation Group (PPG) are volunteer patients who are interested in the surgery and who want to play a role and have a voice regarding any issues, good or bad that the group feels need addressing. We try to be as representative as possible of our patient demographic profile (age, gender, race and ability) we are always looking to welcome new members.


The PPG also provides the patient viewpoint on surgery practices and policies and can question or challenge the medical staff and admin team; however the group does not deal with specific personal medical complaints for which formal channels exist.  We do raise general matters of patient concern and our goal is to work with the surgery to improve its overall services, we also undertake surveys and represent the surgery on other health related bodies.

We meet for a few hours every month (see the notice board in the surgery for the date of our next meeting).  If you feel you have anything that you can contribute and would like to join us we would be happy to hear from you.

Please get in touch via email at

Looking forward to welcoming you to our group.

PO Box 247             Telephone - 01275 546770
Tickenham Road
BS21 9BH