Locking Castle Medical Centre
There is ample Car Parking for patients in the adjoining retail car parks, which are a very short walk from the Medical Centre. There is no on site parking for patients, except disabled car parking spaces.
Access for Disabled Patients, Elderly Patients and Parents/Carers with Prams & Pushchair's
Locking Castle Medical Centre is a modern purpose-built surgery with ample on-site and nearby parking, including designated parking spaces for disabled people. There is easy access into the medical centre and consultation rooms.
ALL EMERGENCY requests will be dealt with regardless of the time of call.
If all the face-to-face appointments are booked, you will be offered a telephone consultation. If your problem cannot be dealt with over the phone then the clinician will make an appropriate appointment for you.
Patients may ask to see any doctor within the practice, i.e. they are not restricted to seeing the doctor that they are registered with. However, patients should appreciate that if they require an urgent appointment it may not always be possible to see their preferred doctor.
Please avoid phoning about non-urgent issues between 8.00am and 10.30 am to assist us in ensuring appointments can be made promptly.
Out-of-hours cover is provided by NHS 111 (between 6.30 pm and 8.00 am weekdays and from 6.30 pm Friday to 8.00 am Monday). To contact the Out-of-Hours Service, please telephone 111. Calls to the NHS 111 service are free from both landline and mobile phones.. Please note that this service is for urgent medical problems ONLY that cannot wait until normal surgery hours. If your call cannot be dealt with over the phone an appointment for you to be seen, either at Brisdoc based at New Court Surgery Locking Road Weston-super-Mare or at home if you are housebound, will be arranged.
Further information can be found on the national NHS 111 website, www.nhs.uk/111
Consultations are by appointment only. These can be made on the day or up to 4 weeks in advance. Calls will be answered from 8.00am onwards. If you experience difficulty getting through, please bear with us and your call will be answered as soon as possible.